Simplifying IT
for a complex world.
Platform partnerships
- AWS
- Google Cloud
- Microsoft
- Salesforce
You might be very familiar with AI, but the true wonder lies in its evolution. Before delving deep into its operations and processing, let’s take a quick glimpse at its evolutionary journey.
As you might know or have thought at least once, the evolution of AI has been transformative and was marked by significant milestones. It was in the 1940s and 50s, that pioneers like Alan Turing, one of the first to investigate the theoretical possibility of ‘machine learning’, and John McCarthy, one of the founders of the discipline of Artificial Intelligence, laid the foundation for machine learning and artificial intelligence.
In the 1980s, advanced expert systems mimicking human decision-making emerged, followed by neural network advancements in the 1990s and early 2000s. This led to the advancement of deep-rooted learning algorithms. By the 2010s, AI began to be utilized in real-world applications, from virtual assistants to advanced data analytics and analytical modeling.
AI continues to evolve every day, driven by advances in natural language processing, reinforcement learning, and ethical AI. With the integration of AI across various industries, it promises improved efficiency, productivity, and decision-making, thus molding the future of technology and society.
Andrew Ng, a British-American computer scientist, mentioned in a TED talk on AI that AI systems excel at identifying patterns when provided with the right data. He emphasized that despite the common belief that AI only works with massive data sets, it can also be effective with smaller amounts of data, which can in turn improve business revenue. Nowadays, many large tech companies rely on AI to solve various problems; however, the cost may be prohibitive for others. Consequently, Andrew suggests that a new approach to building AI systems is emerging, which will allow more people to participate. This approach does not require coding but demands valid data from the users. This makes it easier for people to integrate AI into their daily lives.
As cited in an article by IBM, an AI agent is more like a system that performs tasks independently for a user or another system (Anna Gutowska, 2024). It designs the workflow on its own utilizing the available tools and interaction with data. Studies have figured that automation and AI began processing collectively from 2020-2021 (Patrick, 2024). According to Bobby Patrick, AI agents learn from data and have creativity and intuitiveness when it comes to decision-making.
By now you must have a little idea of AI, but how does it operate? Let’s figure it out together.
AI agents function like highly specialized frameworks that are designed to execute various tasks and find solutions to problems. They are sophisticated systems that simulate intelligent behavior. Using advanced algorithms and massive data, Agents learn from patterns and make decisions.
As you know, an AI agent is more like a smart assistant constantly learning from its experiences. These agents use machine-learning techniques to improve over time by analyzing feedback and refining their models. It even uses computational models to imitate human-like intelligence and can span from simple rule-based systems to complex systems using machine learning.
The article by Automation Anywhere suggests that AI agents can accelerate complex processes. This includes functioning autonomously within ever-changing business environments to manage intricate cognitive tasks, like real-time decision-making.
LLMs or Large Language Models are AI programs that support practical purposes. They can be trained using huge datasets, significantly enhancing these agents by supporting natural language understanding and generation. This facilitates intuitive communication and interaction.
AI agents are empowered by LLMs. It supports Agent in understanding context, retrieving and processing information, and adapting their responses based on user interactions and feedback. This integration enables AI agents to interact more effectively, personalize experiences, and make more informed decisions utilizing a broad knowledge base.
The Agentic Automation Framework is a structured approach to designing and implementing automation systems. This framework prioritizes the use of intelligent agents to manage and execute tasks. Its primary focus is to create automated systems capable of performing specific functions while exhibiting autonomy and decision-making like humans.
Unlike traditional automation that relies on rigid, predefined rules, agentic systems harness advanced artificial intelligence and machine learning to operate with a higher degree of independence. With this framework, AI agents can independently reason, plan, and take actions to achieve desired outcomes in complex, dynamic environments. For example, taking the case of the financial sector, agentic trading algorithms can independently analyze market trends, news, and historical data to execute buy or sell orders, minimizing the need for human supervision.
This automation framework even emphasizes continuous learning thus allowing systems to improve their performance over time through machine learning. Like the financial sector, this agentic framework can also benefit e-commerce. Recommendation engines analyze customer interaction data to enhance product suggestions, thereby improving the shopping experience as the system learns past interactions. This ability to learn and adapt is crucial in maintaining the effectiveness and relevance of agentic systems across various applications.
In addition to these two areas, agentic automation is widely applicable across multiple industries, including healthcare, supply chain management, Banking and finance, customer care management, and many more. Taking the customer service domain case, it revolutionizes how businesses cooperate with customers. Intelligent virtual assistants manage complex queries, schedule appointments, and process returns, continuously learning from each interaction to improve service quality and efficiency.
As technology continues to advance, businesses are seeking solutions that can do more than just automate tasks. They require systems that can think, adapt, and grow. This is where Agentic Process Automation (APA) comes in. APA provides intelligent agents capable of handling complex tasks with human-like decision-making and autonomy. Due to its adaptability, organizations can seamlessly integrate APA into their existing systems.
Wanna elevate your automation strategy? Don’t wait any longer! Get in touch with us today to explore the vast opportunities that await in your business endeavors.
Subscribe for Updates: Stay informed about the latest investor updates, financial results, and announcements by subscribing to our newsletter.
WeWork India, BLOCK D3,
Manyata Tech Park Rd, Thanisandra,
Bengaluru, Karnataka
India – 560045.
1st Floor, Carnival Infopark Phase1, Kakkanad, Kochi, Kerala
Kochi Kerala 682030
© Copyright Difinity Digital. All Rights Reserved