Automate Every Inbound Conversation. In Every Language.
An AI agent platform for conversational experience, automating customer and employee interactions across every channel.
Industries We Serve
Platform Capabilities
Omni-Channel Deployment
Deploy AI chat agents across WhatsApp, websites, mobile applications, and other customer engagement channels.
Multilingual Conversation
Understand and respond to customers in their preferred language, enabling seamless conversations across diverse audiences.
Smart Knowledge Base
Equip AI with business specific information to deliver accurate, relevant, and context aware responses.
Website Learning & Knowledge Updates
Deploy AI chat agents across WhatsApp, websites, mobile applications, and other customer engagement channels.
Monitor Conversations and Performance
Equip AI with business specific information to deliver accurate, relevant, and context aware responses.
AI Chat Summarization
Generate concise conversation summaries for faster reviews, internal collaboration, and reporting.
Export and Reporting
Export conversations and reports for compliance, documentation, analysis, and business insights.
Enterprise Integrations
Integrate seamlessly with CRM systems, ERP platforms, APIs, and third party applications.
How Dassh Works
[01]
Connect Your Knowledge Base
Bring together information from websites, SharePoint, documents, databases, and other configured sources.
[02]
Configure Your AI Agent
Set the agent’s instructions, response behavior, knowledge sources, and channel-specific settings.
[03]
Deploy Across Channels
Make the AI agent available through websites, WhatsApp, Telegram, SharePoint, and other supported channels.
[04]
Engage with Users
Users ask questions in natural language. The AI understands the request, retrieves relevant information, and responds while maintaining conversation context.
[05]
Escalate When Needed
When human assistance is required, the conversation can be routed to the appropriate person or department with its context retained.
[06]
Monitor & Improve
Review conversations, leads, analytics, knowledge usage, and unanswered questions to continuously improve the AI experience.
Frequently Asked Questions
Yes, Dassh is designed as an omni-channel platform and can be deployed across WhatsApp, websites, mobile applications, and other digital communication channels from a centralized system.
Yes. The Dashh can understand customer queries in multiple languages and respond in the same language, enabling customers to interact in the language they are most comfortable with.
Yes. Businesses can connect multiple knowledge sources, including websites, SharePoint, business documents, structured data, and other configured sources, allowing the AI to provide responses based on organisation-specific information.
Yes. Website sources can be manually refreshed or configured for scheduled crawling and refresh cycles, allowing frequently changing information to be updated.
Yes. The AI agent can capture information such as name, email address, phone number, company, area of interest, and follow up requirements, which can then be accessed by authorised users through the Admin Dashboard.
Difinity Digital combines Power BI and AI to create practical conversational analytics experiences. By outsourcing your business needs to us, you can access dedicated Power BI and AI expertise without the cost and complexity of building a larger in-house team.
Ready to Make Customer Conversations Smarter?
Build and deploy intelligent AI chat agents that help your business engage customers, automate support, and deliver better experiences across every channel.
Email Address
info@difinitydigital.com
Number
+971 501891421
Assistance hours:
Monday – Friday 9 am to 6 pm
Contact info
Committed to support you, always!
Capabilities
Data and Analytics
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Kochi Kerala 682030
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